Wasem Al Asbahi

Al Darwish Engineering, Qatar

IT In-Charge

Feb-2005 to Date

- Manage and coordinate operational activities that take place at Service Desk to ensure achievement of business objectives.

- Developing & Delivering an IT infrastructure tactical and strategic, enterprise wide, multi-platform solution based on business requirements.

- Participate with senior project managers and business representatives to establish service level agreements for all desktop systems and applications.

- Coordination and monitoring of projects with other entities of the organization.

- Manage customer expectation and align IT services to meets business objectives and priorities.

- Participate in establishing, updating and maintaining IT policies, procedures and technology standards.

- Establish and enforce Help Desk service levels agreement in consultation with end users to establish problem resolution expectations and timeframes.

- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and prevent future problems.

- Conduct research on emerging products, technologies, services and standards in support of business user's technology needs.

- Manage incoming calls of the Help Desk via REQUEST FOR IT SERVICE form and E-mail to ensure courteous, timely and effective resolution of customer issues.

- Manage and coordinate with the management heads and various department in analyzing the business functions and needs for adapting a new ERP system.

- Attended 8 presentations for various ERP systems for selection phase.

- Evaluate the technical fit and track the potential business benefits of the new ERP system.

- Reviewing and approving ERP contract implementation plan and scope.

Printing, Packaging & Agricultural Films, Syria

Systems & Network Administrator

Feb-2004 to Aug-2004

- LAN & WAN daily administration, including system stability, and integrity.

- Rapid deployment of fixes to network devices in response to newly identified security threats.

- End-user support, active directory management, user and computers account.

- Documentation of network systems, operational procedures, network topology, and hardware inventory.

- Recommend to the IT Manager any useful ideas to maximize resources utilization.

- Installation, configuration & troubleshooting of hardware and operating system.

Jumpin Company, Syria

Web programming & development (PHP)

Jun-2003 to Feb-2004

- Assist in Script writing.